FAQ (Frequently asked questions)

If you still have other questions, please send them to support@pixbook.net.

A. General

1. How does Pixbook work?
2. Do I get a discount when I order several copies of the same pixbook?
3. What paper and photo quality can I expect?
4. How can I set up my screen so Pixbook prints match the screen resolution?
5. How many photos can a pixbook contain?
6. What price do I pay per picture?
7. Are the pixbooks in any way bound?
8. How can I order loose pages?
9. Can I also pay by bank transfer?
10. What are the 5 discount coupons at the back of my album for?
11. How does the savings card system work?
12. What colour format is best for my photos?
13. Can I also send a homemade PDF?
14. If I would rather provide a PDF and want a printed cover, how exactly do I do the latter?

B. Order

1. I have just ordered, but where is my email?
2. I have placed an order and received the email with the link to the processing page, but the link does not work.
3. I placed an order 3 days ago and effected payment, but haven't received anything yet to date. Where is my pixbook staying?
4. I have problems ordering my album via the Internet. What can I do?
5. My system does not allow FTP, how do I order?

C. Windows-software

1. What happens to the pixbooks I already created when installing a new version of the software and uninstalling the previous version?
2. Is is possible to implement more standard styles in the software?
3. When creating new styles, it is difficult to align picture frames horizontally or vertically. Is there an easy solution to this problem?
4. The Pixbook software supports 108 fonts, but how do I activate them?
5. I have downloaded and installed the software and created a pixbook. What steps do I undertake next to get it to you?
6. After downloading and installing the software, I get the following error when I start it: Component 'MSINET.OCX' or one of its dependencies not correctly registered: a file is missing or invalid. Help?
7. After downloading and installing the software, the following error occurs when starting up: Run time error 429 ActiveX component can't create object. Help?
8. I get the following error when I start the software: Run time error 9 Subscript out of range. Help?
9. I get the following message when I start the software: 'Error creating folder ...', even if I have created the folder in question manually. When I create a new pixbook, I get a message that this pixbook already exists (even though that is not the case). Help?
10. I pasted a large number of photos into a pixbook. Suddenly, the software stops loading photos, and half of the time the program locks up or other strange things happen. Help? [You can also get the message that there is insufficient virtual memory.]
11. How are my digital pictures compressed in the software?